FAQs

Lufkin ER is open 24 hours a day, 7 days a week, 365 days a year. We are even open on holidays.
Lufkin ER is a full-serviced emergency center that can diagnose and treat medical conditions such as rashes and heart attacks. Also, we can take care of industrial accidents as well as automobile accidents.
Lufkin ER can perform the majority of laboratory testing as a hospital laboratory. The tests are performed on-site with the results available within 15 minutes. Our Radiology Department is equipped with an X-ray machine, CT scanner and bedside Ultrasound machine. The radiology images are sent electronically to an off-site radiologist to be read immediately. The patient is also given a written radiology report along with a CD to follow up with their primary care physician or specialist if needed.
Lufkin ER takes care of all ages from infants to older adults. We have a special "child friendly" exam room to put your child at ease.
If you feel you are having an emergency, unable to get an appointment with your primary care physician or visiting from out of town, Lufkin ER is always open. There is no need to make an appointment. Just "come on in".
In a stand-alone emergency center, the wait times are shorter than the average hospital based emergency room. This is due to an increase in patient volume as well as taking care of critical patients that are brought in by ambulances. Lufkin ER does not accept patients from 911 ambulance services. With the lower patient volume our ER physicians and Registered Nurses can see you promptly and efficiently, so that you are back in the comfort of your home.
If you need to be transferred to the hospital for further care, you will be transferred to the hospital of your choice or the hospital that your primary care physician or specialists prefer. Our staff will initiate the transfer going directly to an inpatient room and bypassing the hospital's emergency department.
Lufkin ER participates in private insurance plans including Aetna, Blue Cross/Blue Shield, Cigna, Humana, United Health, and more. At this time we do not accept Medicare, Medicaid, Tricare, or CHIPS.
Your ER visit will be processed by Tyvan Billing and sent to your insurance company. Lufkin ER accepts "in-network" benefits even though your insurance company maybe "out of network". According to Texas guidelines, all insurance provider are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires your insurance provider to pay for your emergency care, whether the emergency room is "in network" or "out of network". The State of Texas empowers you to use a "prudent layperson standard" in considering what constitutes an "emergency". State law requires patients to be reimbursed for emergency room visits by their insurance provider. If your insurance company refuses to pay for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit http://tdi.state.tx.us.
Yes, Lufkin ER will put your medical needs first. If you do not have insurance and are deemed "non-emergent" by the emergency physician, a cash-fee plan is available to help cover your visit.
We accept cash, checks, and all major credit cards including MasterCard, Visa, American Express, and Discover.

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Stand-alone emergency rooms, like Lufkin ER, are open 24 hours a day, 7 days a week, 365 days a year whereas an Urgent Care Clinic is usually open 8 -12 hours a day. Emergency Rooms are equipped with specialized radiology equipment and laboratory testing and Urgent Care Clinics have limited laboratory and radiology testing. Also, stand-alone emergency rooms are staffed with board certified emergency physicians and ER trained Registered Nurses. Urgent Care Clinics may be staffed with a mid-level provider such as a Physician's Assistant or Nurse Practitioner.
The health care system can be confusing and costly when consumers lack access to critical information. SB 425 alleviates this problem by requiring free-standing ERs like Lufkin ER, to provide more transparency about fees, prices and network status. For more information about Senate Bill 425, click here.